Steadfast Plumbing & Water Treatment (“us,” “we,” or “our”) operates https://www.steadfastplumbingaz.com/ (the “Site”). This Privacy Policy outlines our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information Collection and Use
We may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
- Name
- Phone number
- Email address
- Mailing address
- Other details relevant to providing our plumbing and water treatment services
We collect this information when you:
- Visit our Site
- Fill out an inquiry or service booking form
- Communicate with us via email, phone, or SMS
- Use our plumbing services
2. Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include:
- Your computer’s IP address
- Browser type and version
- Pages of our Site that you visit
- Date and time of your visit
- Time spent on pages and other analytics
We may use third-party services such as Google Analytics to collect, monitor, and analyze this data to improve user experience.
3. Communications
We may use your Personal Information to contact you regarding:
- Newsletters & seasonal plumbing tips
- Marketing and promotional materials
- Service updates & reminders
- Transactional messages related to appointments, billing, or customer support
You may opt out of promotional communications at any time.
4. SMS Consent and Communications
If you have consented to receive SMS messages from Steadfast Plumbing & Water Treatment, you may receive messages related to:
- Appointment reminders and technician arrival dispatch updates.
- Job follow-ups, service quotes, and billing inquiries.
- Urgent plumbing alerts or service notices.
Message Frequency: Message frequency may vary, but you may receive up to 2 SMS messages per week regarding your service.
Fees: Standard message and data rates may apply based on your mobile carrier’s pricing plan.
Opt-In Methods: Verbally during phone calls, by filling out paper service agreements, or by submitting online request forms.
Opt-Out Methods: You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message received or contacting us directly.
Help: Reply “HELP” for assistance or contact us directly.
5. Cookies
We use “cookies” to collect information. Cookies are small data files stored on your device. You can configure your browser to refuse cookies or alert you when they are being sent. However, some parts of the Site may not function properly if cookies are disabled.
6. Data Security
We take commercially reasonable measures to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
7. Your Rights
You have the right to:
- Access, correct, or delete your Personal Information
- Opt out of marketing communications
- Request details on how we process and store your data
- Withdraw consent for data processing at any time
8. Changes to This Privacy Policy
This Privacy Policy is effective as of February 5, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will take effect immediately upon posting. We reserve the right to update this policy at any time.